Help
Shipping, returns and glue care
Most answers are below. If yours isn't, the form at the bottom reaches one of us directly.
01
Shipping
Every order ships from our US warehouse. We deliver to US addresses only.
How much is shipping?
Orders of $50 or more: Standard shipping is free and Expedited is $2.99. Under $50: Standard is $7.99 and Expedited is $11.49. The $50 is your order total after discounts, before shipping and tax.
How long does delivery take?
Standard usually takes 3 to 5 business days and Expedited about 2, counted from when your order leaves the warehouse. Most orders leave within 1 business day.
How do I track my order?
We email you a tracking link as soon as your order ships. Keep an eye on it around your delivery day.
Do you ship outside the US?
Not at the moment. We deliver to US addresses only.
What if something sells out after I order?
We ship the rest of your order, email you, and refund that item.
How long do wholesale packs take?
Packs in stock ship like any other order. Our largest packs are made to order and arrive in about 2 to 3 weeks (Super Sensitive about 6 to 7), with free delivery. See Pro and wholesale.
02
Returns
Unopened products can come back within 30 days of delivery. If something is faulty, tell us within 60 days.
How do I start a return?
Email care@lyonlash.com or send us a DM on Instagram with your order number, or use the form at the bottom of this page. We reply with what to do next.
Can I return something I changed my mind about?
Yes, if it's unopened, unused and in its original sealed packaging, within 30 days of delivery. Email us first with your order number and we'll arrange your return. Once it's approved, we refund the product price to your original payment method. Your bank may take 5 to 10 business days to show it. Return shipping is paid by you, and the original shipping charge isn't refunded.
Something arrived faulty or not right
If something arrives damaged, doesn't work as it should, or isn't what you ordered, email us within 60 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping. We may ask you to send the item back.
What can't be returned?
For hygiene and safety, we can't take back opened glue, primers, removers or other liquids, or tools and accessories that have been used, unless they're faulty. Made-to-order runs and private label are made for you, so they can't be returned for a change of mind. If something is wrong with them, we'll put it right.
03
Glue care
The rules from our labels, in one place.
Once opened
2 months
Write the date on the bottle
Unopened
About 6 months
Kept cool and sealed
Room
64 to 80°F
Depends on the glue
Humidity
30 to 70%
Keep a hygrometer on the lash bed
How should I store an open bottle?
Cap on tight, upright, somewhere cool and dark. Wipe the nozzle after each use so it doesn't clog.
Can I keep glue in the fridge?
Some of our labels allow it for unopened bottles. If you do, take the bottle out about 4 hours before you open it so it reaches room temperature. Check the label on your glue first.
Why did my dry time change?
Usually humidity or temperature. More moisture in the air makes glue cure faster, and a cold room slows it down. Keep a hygrometer on the lash bed and stay inside the range on your glue's label.
Which glue suits my room?
SpeedMax works best at 64 to 73°F, Extra Powerful up to 80°F. The glue comparison has every number side by side.
04
Safety data sheets
For your salon records and your clients' patch tests.
Every safety sheet on one page
One row per product, with a download where we have the sheet and an email link where we can send it to you.
Contact
Still stuck? Ask us
- care@lyonlash.com Email us any time. One of us reads every message.
- Order questions Include your order number so we can check it straight away.
- Salons and academies For packs of 8 or more, see Pro and wholesale.