Refund policy

Returns and refunds

We want you to love every order. Here's how returns work.

Damaged, faulty or wrong item

If something arrives damaged, doesn't work as it should, or isn't what you ordered, email us within 60 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including shipping. We may ask you to send the item back.

Changed your mind

You can return unopened, unused products in their original sealed packaging within 30 days of delivery. Email us first with your order number and we'll arrange your return. Once it's approved, we refund the product price. Any return shipping is paid by you, and the original shipping charge isn't refunded.

What can't be returned

For hygiene and safety, we can't take back opened glue, primers, removers or other liquids, or tools and accessories that have been used, unless they're faulty. Custom and private label orders are made for you, so they can't be returned for a change of mind. If something is wrong with them, we'll put it right.